Engineering Firm In Williamstown, NJ Reaches Out To Menark For IT Services

This firm was wanting to know more about our basic IT services packages. The conversation took a sudden turn when the caller mentioned their company works for the military.

It All Changed When The Caller Said, DoD

Nothing grabs our attention faster when a caller on the other end of the line tells us their company works for the government. More specifically, the military. That’s what happened when Stanley called to set up an appointment.

He wanted more information about essential IT services and told us they had a staff of 20 employees. But he also wanted to know about our CMMC compliance knowledge. Fortunately for him, we do provide Cybersecurity Maturity Model Certification consulting for our clients.

Why Did Compliance Matter To This Caller?

Suppose you are not familiar with compliance. Companies or organizations wanting to do business with the United States government have specific rules, laws, and regulations in place where compliance is mandatory. If a business cannot meet the requirements, it cannot conduct business with the government.

In this instance, the caller was referring to being a vendor with the Department of Defense. That immediately told us, along with describing essential IT services, expect additional questions. Primarily, our knowledge of the five levels of CMMC security requirements, for which Stanley did grill us, and we answered all his compliance questions to his satisfaction.

What Are Basic IT Services?

As the conversation shifted away from compliance, Stanley provided crucial information about the number of employees at his engineering firm. Why? Depending on the number of employees, you have does determine what IT services best fit your needs. The larger the company, the more demand there is for additional services.

For example, we have IT service packages for organizations with:

1-10 Employees
10-50 Employees
50-250 Employees
Over 250 Employees

For the engineering firm, I advise him they would fall under our 10-50 Employee IT Services package. That included IT monitoring, IT support and maintenance, Cybersecurity Services, and Data backup and recovery. But did advise at the onsite meeting, our team would view their complete IT setup and network infrastructure. The purpose was to gather more details should other services be needed.

When Looking For IT Services What Questions Should You Ask?

If you’re like Stanley, who was well prepared, you have questions for us. But now and then, we’ll get a call from an individual that’s not quite sure what to ask us. Here are some basic questions we recommend you ask to help you get the IT services conversation started.

How will hiring your IT Services organization help our company?
What gets included in your IT Services package for my type of business?
Do you need to know how many employees we have?
Who will be working with us, and are they a senior technician?
How does using your IT services help me recoup my investment?
Can your organization help us with Cloud-Based Data Storage and Apps?
What automated monitoring should we expect to receive?
What data backup services do you offer?
Do you have local IT support offices in my city?

Locating an IT services provider that can meet all your needs is vital. Especially when it comes to compliance and regulatory concerns, that’s why companies and engineering firms like Stanley’s seek out Menark Technologies. Whether it’s essential IT support services or CMMC consulting, we are here to help you. Got a question? Use our live chat at the bottom of this screen.